FAQ

Our standard delivery time is 7–14 business days, depending on your location and local courier services.

Yes. We proudly offer worldwide shipping to customers in most countries.

Once your order has been shipped, you'll receive a confirmation email with your tracking number so you can monitor your delivery.

If your order has not yet been processed, please contact our support team as soon as possible. Once an order has been shipped, it cannot be modified or canceled.

We accept secure online payments through trusted payment providers. Available payment methods will be displayed during checkout.

If your order arrives damaged, please contact us within 48 hours of delivery with photos of the package and product. We'll work to resolve the issue as quickly as possible.

International orders may be subject to customs duties or import taxes imposed by your country's customs authorities. These charges are the responsibility of the customer.

You can reach our support team through:

📧 Email: support@houseofvelor.com

💬 WhatsApp: +1 (667) 438-3746

Our customer support team typically responds within 24 business hours.

Yes. Your payment is processed using secure and trusted payment gateways. We do not store your payment card information on our servers.

Please review our Return Policy for detailed information regarding returns, exchanges, and eligibility requirements.

After placing your order, you'll receive an order confirmation email containing your order details. If you don't receive it, please check your spam folder or contact us.

Our customer support team is always happy to assist you.

📧 Email

support@houseofvelor.com

💬 WhatsApp

+1 (667) 438-3746