Informativa sulle spedizioni

Shipping & Delivery Policy

At House of Velor, we are committed to delivering your luxury purchases safely and efficiently. Every order is carefully prepared and packaged to ensure it arrives in excellent condition.

Processing Time

Orders are processed within 1–3 business days after payment confirmation.
During high-demand periods or holidays, processing may take slightly longer.
Shipping Time
Standard delivery time is 7–14 business days.
Delivery times may vary depending on your location, customs procedures, and local courier services.

Order Tracking

Once your order has been shipped, you will receive a confirmation email with a tracking number so you can monitor your shipment in real time.

Shipping Coverage

We proudly offer worldwide shipping to most countries. If we are unable to deliver to your location, we will notify you before processing your order.

Shipping Costs

Shipping charges are calculated at checkout based on your delivery location and selected shipping method.

Customs & Import Duties

International orders may be subject to customs duties, import taxes, or local fees imposed by your country's authorities. These charges are the responsibility of the customer.

Delivery Delays

While we strive to deliver every order within the estimated timeframe, delays caused by customs inspections, weather conditions, courier disruptions, or other unforeseen circumstances are beyond our control.

Incorrect Shipping Information

Please ensure your shipping address is accurate before placing your order. House of Velor is not responsible for delays or additional shipping costs resulting from incorrect or incomplete address information.

Damaged or Lost Packages

If your order arrives damaged or appears to be lost during transit, please contact our support team within 48 hours of delivery. We will work with the shipping carrier to resolve the issue as quickly as possible.

Contact Us

If you have any questions regarding shipping or your order, please contact our customer support team.

Email: support@houseofvelor.com