سياسة الاسترجاع

At House of Velor, we are committed to providing a premium shopping experience. If you are not completely satisfied with your purchase, you may request a return within 14 days of receiving your order, subject to the conditions outlined below.

Return Eligibility

To qualify for a return:

The return request must be submitted within 14 days of delivery.
The item must be unused, unworn, and in its original condition.
All original packaging, tags, accessories, and documentation must be included.
Proof of purchase or order confirmation is required.
Return Shipping

Customers are responsible for the return shipping costs.

We recommend using a tracked and insured shipping service, as House of Velor is not responsible for items lost or damaged during the return process.

Change of Mind

Returns due to a change of mind, personal preference, or accidental purchases are not accepted.

Please review all product details carefully before placing your order.

Non-Returnable Items

The following items are not eligible for return:

Items that have been used, worn, or altered.
Products returned without their original packaging or accessories.
Items damaged due to misuse or improper handling.
Final sale or clearance items (if applicable).
Refund Process

Once your returned item has been received and inspected, we will notify you of the outcome.

If your return is approved, your refund will be processed to the original payment method within 5–10 business days, depending on your payment provider.

Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.

To help us resolve the issue quickly, please provide:

Your order number
Clear photos of the item
Photos of the packaging

Our team will review your request and work toward an appropriate resolution.

Need Assistance?

If you have any questions regarding returns or refunds, please contact us.

📧 Email
support@houseofvelor.com

💬 WhatsApp
+1 (667) 438-3746

House of Velor

Beyond Luxury